faqs

Q: What are your teas made of?
Q: How does your monthly program work?
Q: Is it safe to use my credit card on your site?
Q: Is it safe to use my debit card online?
Q: What is the status of my order?
Q: Can I return my purchase?
Q: How long will it be before I receive my order?
Q: Can I get my order gift wrapped? With a gift card?
Q: Can I expedite my shipping?
Q: What forms of payment do you accept?
Q: Do you ship internationally

Q: What are your teas made of?

A: Our Craft Of Tea superior tea blends are made of...

Our artfully blended products include teas and herbs available in specially designed air-tight, light-resistant pouches containing full leaf teas and herbs Our decaf teas are equally unique varieties and are available in a tasteful selection. Most of our teas are also gluten-free. 

Q: How does your monthly program work?

A: Some tea companies offer 1,000's of different teas, others choose to sell the cheapest. But Craft Of Tea is dedicated about on very important thing -- flavor. Each one of our teas goes through our extensive processing program to ensure that each cup of tea you drink is the best tasting tea that your money can buy. To discover more about our Craft Of Tea artful blends and to JOIN Our Program read more >>>

Q: Is it safe to use my credit card on your site?

A: Shopping with craftoftea.com is completely safe. We use the latest in online security technology to ensure all transactions are securely processed.

Q: Is it safe to use my debit card online?

A: Yes. If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.

Q: What is the status of my order?

A: Your order status will be available 24 hours after your order has been placed; you can feel free to contact us at; customerservice@craftoftea.com for updates on your order’s shipping status, or click “Order Status” on this website.

Q: Can I return my Craft Of Tea purchase?

A: Craft Of Tea promises all our customers complete satisfaction, guaranteed. If you receive an item from Craft Of Tea that does not meet our high standards, we would like to correct the issues as soon as possible.
Please feel free to contact our Customer Service Department via email or phone within 30 days of receipt and we will correct the problem, replace the product in question or offer you a refund. 
Call Craft Of Tea Customer Service at (800) 628-5829, Monday through Friday 9AM - 6PM Pacific Standard time.

Q: How long will it be before I receive my order?

A: Orders placed Monday-Friday before 1PM PST will begin processing that day, excluding holidays, and will ship within (7) business days pending availability and credit verification. All orders placed after 1PM PST will begin processing the next business day, and ship within (7) business days. Orders placed on Friday after 1PM PST will begin processing on the following Monday. For standard shipping, you should receive your order within 5-7 business days. Please allow additional time for shipments to the UK, Europe, Puerto Rico, Canada and all out-of-the-US countries.

Q: Can I get my order gift wrapped? With a gift card?

A: Yes, we’d love to gift wrap your Craft Of Tea package. All you have to do is select “gift wrap” in the item select drop down menu within all Craft Of Tea product pages on this website. The cost to have our Customer Service team wrap package is $4.95. Gift card greetings will be entered by the customer in your “notes” section at the time of checkout.

Q: Can I expedite my shipping?

A: Absolutely! Expedited shipping options are available and detailed when you check out. Craft Of Tea does not offer Saturday delivery at this time. For special requests or more questions about rush shipping, please contact us at; customerservice@craftoftea.com. For International Express requests, please review our Shipping Info page or contact our Customer Service office for availability in your country of origin.

Sorry, expedited shipping is not available for shipments to PO box addresses.

Q: What forms of payment do you accept?

A: We currently accept PayPal, Visa, MasterCard and American Express for all orders.

Q: Do you ship internationally?

A: Of course we do! We ship all our Craft Of Tea packages domestically, as well as internationally.